Terms & Conditions

Terms and Conditions

Accuracy of Details
All information on individual Sillks International Hotel Group Ltd has been provided by the property managers. Every effort has been made to ensure accuracy at the time of publication, however please remember facilities and services may alter from time to time. Sillks International Hotel Group Ltd cannot be held responsible for any changes that arise or errors that might have occurred as a consequence.

All links provided are done so in good faith, to offer an additional facility to visitors of this site. Sillks International Hotel Group Ltd is not responsible for any content held within any such websites, nor for any links contained in them. The inclusion of external links does not signify any endorsement by Sillks International Hotel Group Ltd.

The ‘Online Reservations’ function will take you through a very quick, user-friendly online booking system. You will be able to check room availability and make your booking; for peace of mind, you will receive a confirmation reference number (it is recommended that you keep a note of this number, preferably by printing the page). In addition you will receive an e-mail including details of your reservation.

In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number. Cancellations (for bookings made on this site) can be made online too.

Guaranteed Reservations and Deposits
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee even if you check in late (after 6:00 pm). If your reservation cannot be honoured, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from any Sillks Hotel as reasonable. All reservations made through the web site must be guaranteed to a major credit card (e.g. American Express, Diners, JCB, Visa, MasterCard). Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking.

Cancellation Policy
Cancellations for a hotel room reservation must be received within the cancellation policy indicated on the reservation. If cancellation of a guaranteed reservation is not received by the required date, a charge will apply. For details of cancellation policies and deposit requirements, please check at time of booking.

Rate and Tax/Service Charge Details
For tax and service charge information please refer to the rate information at time of booking. All displayed rates and benefits are intended for 1 person for single room bookings, and 2 persons for double room bookings.

Credit Card Safety
We at Sillks International Hotel Group Ltd are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Credit Cards
The following cards are accepted at Sillks International Hotel Group Ltd :

·         Diners  

·         Master card

·         American Express 

·         JCB

·         Visa

Early Arrivals and Late Departures
If your arrival is early in the day and you prefer immediate access to your room before usual check in times, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage and make our fitness facilities available for you to freshen up.

Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.

Sillks International Hotel Group Ltd makes no additional charge for children under three years old occupying the same guest room with parents or guardians (space permitting). Special rates may be available for families. For reservations and further information, please contact the hotel directly to make the best arrangements.